Thank you for choosing Raleigh Therapy Services, Inc!
We are looking forward to working with you and your child! The following information is provided to ensure efficiency and quality of therapy services. In order to maintain quality treatment programs and maximize your child’s success, we have instituted cancellation policies that ensure your child’s visits are consistent as possible.
Please understand that your therapist puts a large amount of time and effort into arranging your child’s treatment schedule. It is important to realize that this time slot is being held open specifically for your child. We find that the clients who make the biggest gains in therapy are the ones who participate in a regularly scheduled treatment session.
We do understand and realize that emergency situations and illnesses arise. If you need to cancel your appointment, you will need to contact your child’s therapist or the office PRIOR to the scheduled session. If you fail to call and give prior notice, this will be counted as a “no-show”.
If your child is more than 15 minutes late for his/her scheduled session, without notice, this will be considered a broken appointment. Additionally, if you arrive more than 10 minutes late you understand that your child’s therapist may not be able to provide therapy based upon their schedule.
Three (3) no-shows within a single authorization period are grounds for termination of treatment. Three (3) sessions canceled less than 12 hours prior to a session within a single authorization period are grounds for termination.
We encourage our clients to make up missed sessions in order to gain the maximum opportunity for success. These can be arranged with your therapist at her convenience. If your child is being seen at a daycare facility, it is the caregiver’s responsibility to notify the therapist of vacations, closures due to holidays/work days, field trips, etc. If proper notification is not made, missed appointments will be considered a “no-show”.
By signing below, you state that you understand Raleigh Therapy Services, Inc’s policy and will adhere to its guidelines.