Payment for services is requested at the time services are rendered. For materials, ordered, we ask for full payment at the time of ordering. If our policies pose a financial burden, please ask to speak with the Office Manager on Accounts Coordinator.
I understand that my insurance contract is between my insurance company and me. It is the responsibility of the patient to know and understand their medical insurance benefits. If my insurance has not paid my claim within 60 days for the date insurance was billed, I will be responsible for payment. I also agree that I am responsible for any charges that my insurance company will not cover. I understand that failure to pay my account or make suitable financial arrangements may result in my account being placed in a state of delinquency. If this becomes necessary, I agree to pay all collection fees, which include but are not limited to collection fees, court fees, attorney fees and any other fees for the collection of my account balance. I also understand that is I write a check that is returned for any reason, I will be charged a fee according to Florida Statute.
Fees for professional services are non-refundable.
Glasses are complex, custom-made medical devices comprised of a set of frames and spectacle lenses. In the event that a patient is not completely satisfied with the visual acuity obtained with the prescription lenses provided by Family Eye Care, the patient will be asked to return to the office for an adjustment of the glasses and, as necessary, to schedule a short prescription re-evaluation with the doctor. Family Eye Care makes every effort to provide glasses that are accurate to the prescribing doctor’s instructions.
This process must be initiated within 90 days of the original purchase date. Returns and refunds are considered by the office management on a case-by-case basis. Restocking fees may apply.
In the case of a prescription change for contact lenses, you may return or exchange unused contact lenses purchased from Family Eye Care within one year of the original purchase date. Merchandise must be in the original, unopened packaging. All merchandise must be in like-new condition.
By typing your name in the space provided below, means acceptance and agreement with the above policies.