Review Program Details
The following summarizes the benefits & details of your Health Program Membership
Unlimited Appointments + In-Clinic Lab Tests – with no extra charges
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Your plan includes unlimited appointments on medically-necessary basis
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Your plan includes unlimited in-clinic lab tests for your condition as prescribed by our providers (see website for listing)
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Your plan includes 30-minute appointments only; extra time for extended consultation, multiple conditions, etc. is at a cost of $20 per 15 minutes
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Appointments during office hours on as-available basis (
emergencies etc should visit local Urgent Care or hospital
)
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Extra $25 charge for no-show or same-day appointment cancellations
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Be on time - coming 15mins late may result in cancellation and $25 fee
Definitions of SINGLE, COUPLE & FAMILY
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SINGLE = 1 person, adult or child, any age
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COUPLE = 2 people, married or living together in civil partnership
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FAMILY = 1 or 2 parents plus any number of natural or adopted children under age 21 living with you at same address
Program Acceptance
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Acceptance into the program will be confirmed following our review of your application
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In case of mismatch between the visit history provided on your application and medical history, we reserve the right to change your premium or cancel your membership
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Program benefits begin following payment of the administration fee and first month's payment
Premium Info
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The monthly premium is set based on the information that you have provided on your application
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If your actual appointments are more frequent than indicated on your application, then your premium will be adjusted upwards to match
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We reserve the right to make premium adjustments over time; in case of any change, we notify you in advance of any change to your automatic withdrawal
Cancellation / Termination
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You may cancel your program participation at any time and for any reason – without penalty and without cost; however, there is also not any refund of fees paid
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Cancellation is effective immediately from the date you email us your request to cancel
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If you cancel within 30 days of sign-up, you agree to pay the difference between any visits made and our standard rates via ACH withdrawal
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We may cancel your membership in case of non-payment or abuse of visit privileges (eg, visits without medical reason)
Reactivation & Payment (The Fine Print)
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Reinstatement after cancellation or termination requires payment missing monthly fees plus the admin fee
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Membership fees are by auto-charge only – no cash or check payment except for month #1
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All premium and admin fees paid are non-refundable
Exclusions, Insurance & Possible Program Changes (more fine print)
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All plans exclude separately-priced items including diagnostic tests, x-rays or other imaging, separately-priced tests, immunizations or shots, supplies (stitches kit, etc) (see pricing page on website for details)
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No receipt of payment is made for clinic visits; these can therefore not be submitted to your insurance for reimbursement
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Although we don’t plan to change program details, we are free to change this program at any time – however, in case of any cost change, we will provide at least 1 month notice via email - all other changes will be noted on website