*If you choose to obtain services from IHCW, you may be asked to sign this again.*
Mobile Phone Communication. Please note that if we communicate via staff’s mobile phone, by voice or text, your phone number will be stored in the phone’s memory for a period of time, and, therefore, if staff’s mobile phone is lost or stolen, it is theoretically possible that your contact information might be accessed. Note that the mobile phone is password protected and may be protected by facial recognition or fingerprint.
Please be aware that mobile phone communication via voice or text may not be entirely secure. Conversations may be intercepted or recovered, jeopardizing complete confidentiality. While it is your choice as to how much you disclose in these modes of communication, it is recommended that you limit comments to minimal and non-identifiable information (i.e., scheduling and cancellation)
Email Communication. If you elect to communicate with your clinician by email, please be aware that email is not completely confidential. Please be aware that your clinician may access email communications via his or her password-protected mobile phone and/or laptop. All emails are retained in the logs of your and/or our internet service provider. While under normal circumstances no one looks at these logs, they are in theory, available to be read by the system administrator(s) of the internet service provider. It is theoretically possible that if the mobile phone or laptop is lost or stolen and the password is somehow circumvented, our email communications could be accessed, even if deleted.
All such emails will be deleted as soon as possible. Emails with content related to treatment will be added to your client records, but such emails are strongly discouraged. While it is your choice as to how much you disclose in this mode of communication, it is recommended that you limit comments to minimal and non identifiable information (i.e., scheduling and cancellation).