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  • Welcome to the Contact Us page. Here, you can request an appointment, make a referral to us, or send us a general message.

    Your message is confidential.

  • Note:  We are unable to provide Autism or other psychological evaluations at this time. 

     

  • New Client Inquiry

  • New Appointment Request

    Use this form to request an appointment for a new client, or to ask for more information about a new appointment.

  • We accept:

    • Most insurance plans, but this varies by therapist. 
    • Employee Assistance Plans (EAP).  Only some of our clininicians accept EAP plans. Specific plan acceptance varies by clinician.  Other restrictions apply.

    Health plans we accept on a very limited basis:

    • VA plans.**
    • HUMANA MEDICARE ADVANTAGE plans.
    • United Health Care UHC/OPTUM Medicare Advantage plans, including the AARP plan.***

    Plans we cannot accept:

    • Apple Health/Medicaid/Provider One.
    • DSHS Adoption Support
    • Developmental Disabilities Administration (DDA) 
    • Labor and Industries (L&I)
    • TRICARE (military)* 
    • Auto Insurance****

     

    *April, 2025:  We are working on an out of network ("certified") provider application for TRICARE.  However, we have no date on when we may be able accept TRICARE plans.

    **We have one clinician who accepts VA plans on a very limited basis.

    ***We have one clinician who accepts UHC Medicare Advantage plans on a limited basis.

    ****We do not accept payments directly from non-health insurance plans.  We can accept clients who have an outstanding auto insurance claim, provided that either it is self-pay or a health plan is aware and is willing to accept 'subrogation' (being reimbursed by the auto insurance claim).

  • We cannot provide court-ordered psychological or anger management evaluations/services.

    We cannot provide Autism or other psychological evaluations at this time. 

     

  • CONTACT INFORMATION:

    Please enter your information, even if you are contacting us about someone elese.
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  • We will be unable to respond to your request, unless we are allowed to contact you!  Please choose again.

  • You have chosen to ONLY allow us to contact you by phone, leaving a very limited message.  While we will respect your wishes, this is going to make it more difficult for us to communicate with you.  

    It is likely that this choice will make the wait time longer.  

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    FOR WHEN YOU HAVE CHOSEN TO ONLY BE CONTACTED BY PHONE:

    You have chosen to restrict messaging from us.  We respect your choice. 

    Please know that generally, we use email to request additional information when needed, let you know of an opening (or we may call), or if we need to communicate quickly with you.


    However, you have chosen to not receive email from us.  That is perfectly fine, and we respect your choice.  But, please know that we will only contact you by phone:

         a) When a clinician who may be a good match for has an opening that will match your needs, or 
         b) If we are unable to be of help, and we have permission to leave a detailed message by phone.

    This is because we receive many calls for appointments.  We also need a fair amount of information so we can determine if we can be of help.  Trying to get this information through phone calls actually slows the process way down.  So, using our online form and email to respond allows us to get as much information as possible, and respond quickiy, so you know what you can expect.

    You can expect that the wait for appointments will be longer for:  child-pre-teen and younger teen appointments, when there are limited times available for you to schedule an appointment, and when you need appointments during the later afternoon (our busiest time of the day).

    If your schedule is very limited and/or you are only available during the later afternoons/evenings, your wait time will likely be much longer.    You should probably keep looking for a clinician while you wait to hear back from us.  

    We strongly encourage you to contact us monthly to stay on the priority waitlist. After 90 days without contact, we may move your name to our inactive list, without notice. You can contact us via our website.  

     

     

     

  • WHO ARE YOU CONTACTING US ABOUT?

  • CONCERNS:

    Please give us some information so we can find the best match.

  • SERVICES:

    *NOTE. We might be able to help with treatment that is court-ordered, but we do not provide court-related evaluations/reports of any kind (except to confirm attendance in treatment), chemical dependency evaluations or treatment, or formal anger management programs. In the case of parenting plan/custody disputes: We have very limited ability to provided counseling services for children in these situations. In this situation, a staff member will discuss the situation further with you to determine if we are able to accept the case. We are unable to provide any kind of evaluations, treatment reports, or recommendations for custody/parenting plan disputes.

  • ABOUT COUPLE'S COUNSELING:  
    We have very limited availability for couple's counseling currently.  As such, we encourage you to continue your search for a counselor while you wait to hear back from us.
    Using insurance for couple's counseling?  Health insurance plans do not always cover couple's therapy.  When healthplans do cover it, they pay only when there is a diagnosed mental health condition in the person covered by the health plan, and the couple's therapy can be reasonably expected to help treat the condition.  Check with your healthplan to see if this counseling is a covered benefit. Your counselor can help determine if there is a condition that will meet insurance requirements for coverage. 

    If your healthplan denies payment for Couple's Counseling, you will be responsible for the fees. 

  • ABOUT USING INSURANCE FOR FAMILY COUNSELING:  

    Health insurance plans do not always cover family therapy.  When healthplans do cover it, they pay only when there is a diagnosed mental health condition in the person covered by the health plan, and the family therapy can be reasonably expected to help treat the condition.  Check with your healthplan to see if this counseling is a covered benefit. Your counselor can help determine if there is a condition that will meet insurance requirements for coverage.  

    If your healthplan denies payment for Family Counseling, you will be responsible for the fees.

  • ** Some of our providers are working exclusively or primarily by telehealth (video conferencing, etc). If you do NOT wish us to consider telehealth as an option, then please say so.  

     

     

  • LOCATIONS:

  • Useful information about offices and clinicians:
    For more information on office and clinicians, see our website at www.counselingnps.com

    LOCATION CLINICIAN AGES

    IN PERSON OR 
    TELEHEALTH
    Everett Constance Stevenson adults in person/telehealth
    Snohomish Douglas Chandler children, teens, adults in person/telehealth
      Zachary Brisson adults, some teens in person/telehealth
      Cheryl Iler adults in person/telehealth
    Lake Forest Park Terie Clement children, teens, adults limited in person/telehealth
    Marysville Hillary Russell adults in person/telehealth
    Mill Creek Kevin Credeur teens, adults in person/telehealth
    Mount Vernon Douglas Chandler children, teens, adults in person/telehealth
      Clay Peet adults in person/telehealth
    Woodinville Angie Brazier children, teens, adults telehealth only
    Telehealth Only Brenda Roy children, teens, adults telehealth only.

     

  • APPOINTMENT PREFERENCES:

    IMPORTANT TIP: Later afternoon/evening appointments are often full. To ensure the best chance of finding a suitable match for your request, include as many options as possible for days and times that may work for your appointments.
  • Note about appointment times:  Late afternoon/evening appointments are the most popular times.  If you are available only during those times, then please know that the wait will likely be longer.    Weekend availability is very limited, and we currently do not have any weekend times for those under the age of 18 years.

  • FINANCIAL:

  • Unfortunately, we are generally unable to accept clients who have BOTH Medicare and Medicaid plans.

  • NOTES ABOUT INSURANCE:

    Acceptance of insurance plans varies by provider.

    ****Affordable Care Act (ACA/Obamacare) subsidized plans: We may be able to accept your plan, but you should check with your insurance plan to verify that we are able to see you.

  • EMPLOYEE ASSISTANCE PLAN (EAP) INFORMATION:

    Some people may choose to use an EAP plan to cover the initial sessions of counseling. It can result in savings for the client.  EAP's are only accepted by some of our clinicians, and the specific EAP plans accepted varies by clinician. 

    In order to use an EAP, it must be agreed upon with the clinician in advance.  We do not accept EAP plans for any sessions for which insurance has already been billed.  

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    **VA, VA CCN (Community Care Network), CHAMPVA plans:  Currently, we have one clinician who may accept these plans on a limited basis. You are welcome to complete this request.  We will let you know if we can accept your case. 

    When available, we have some limited financial assistance.

  • *TRICARE MEMBERS: We currently do not accept TRICARE plans.  This may change later in 2025, depending on governmental and TRICARE management contractor's actions. 

    If you are in need of services covered by Tricare, we suggest that you contact your Tricare representative for appropriate referrals, and/or consider accessing Military OneSource.  

     

    When available, we have some limited financial assistance.

  • PLANS WE DO NOT ACCEPT:

    • All 'Provider One" Plans:
      • Labor and Industries (L&I)
      • Crime Victims Compensation (CVC),
      • Adoption Support, 
      • **Medicaid/Apple Health
      • Developmental Disabilties Administration (DDA)
    • Auto insurance or other non-health insurance plans*****

    *****Auto Insurance or other insurance plans: We generally do not accept these plans. However, we may be able to see you if your healthplan is accepted by the clinician, your healthplan is aware of the other insurance claims, and is willing to pay for your treatment (under a process called subrogation).

    FINANCIAL ASSISTANCE: We have a very limited capacity to provide financial assistance with the cost of care. If you need help paying for treatment, discuss this with your provider to see if it may be available for you.

  • Send us a General Message

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    Use this form to send us a message.  Note:  This form may be seen by more than several staff, but will remain confidential.

    If you want your message to be more private, and sent only go to a specific staff person, use this link:

    Send a Confidential Message

     

  • Your Contact information

    Be sure to include an email or phone number if you want a personal response.
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  • Your message is confidential, except where disclosure is permitted or required by law. 
    Examples include:  Someone who may be a danger to self or others, and possible abuse or neglect of a minor or a vulnerable adult.

     

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