Our office is pleased to have the opportunity to serve you. Our primary mission is to provide you with quality, cost-effective medical care. Together, we (patients and your healthcare team) are trying to adapt to the changing ways that healthcare is financed and delivered. The following guidelines were developed to help you through the process.
Payment Guidelines:
- We collect co-payments, co-insurance, and/or deductibles at the time of service unless other written arrangements have been made in advance with our office.
- We accept Cash, Checks, Money Orders, and Credit Cards (Visa, Mastercard, American Express, and Discover) and Venmo.
- If your check is returned, a processing fee of $30 will be assessed in addition to the amount of the check.
- A claim will be sent to your insurance company for payment. If your insurance company remits the payment to you, please send the payment to our office, along with the Explanation of Benefits.
- Any balance that your insurance company determines to be your financial responsibility will be billed to you. Payment is due in full upon receipt of your statement. Balances that remain unpaid after 90 days may be referred to an outside collection agency for further collection efforts.
No Show / Late Cancellations:
To provide the best possible service and availability to all patients, our practice has implemented the following fees:
- Office visit – We require 1 business days’ notice for all office visit cancellations. If the required notice is not given, a $50.00 charge may be assessed to the patient account.
- Procedure – We require a 3-business day notice for all procedure cancellations. If the required notice is not given, a $100.00 charge may be assessed to the patient account. The missed appointment payment may be required prior to, or upon the next scheduled procedure or office visit.
Ancillary Services:
- Your physician may refer you to one or more “ancillary services” in connection with your medical care. An ancillary service is a service supplementing or supporting your medical treatment. The following are considered, but not limited to, possible
ancillary services:
- Ambulatory Surgery Center
- Infusion Therapy
- Laboratory & Pathology Testing
- Nutritional Services
- Pharmacy Services
- Radiology/Imaging
- Your physician may have an economic interest in or business relationship with the company or person who provides the ancillary service(s). You are not obligated to use the provider that your physician refers you to. You are free to use any provider you choose.
When to present your insurance card:
Please present your insurance card at EACH VISIT. Specifically bring to our attention any changes (new card, new subscriber, or group number, etc.) since your last visit. This protects you from paying a bill due to providing incorrect information. There is a narrow window (30-45 days) to present an accurate claim to the correct insurance company. Failure to do so could mean the claim may be denied. If you have secondary insurance, it will be filed as a courtesy. However, if we have not received payment from your secondary insurance in a timely manner, the balance will become your responsibility.
Assignment of Benefits:
GastroMedConnect may file a claim for services rendered by the physician, facility, pathologist and or anesthesia provider. GastroMedConnect is authorized to transfer any patient overpayment to one of these associated entities if applicable. I hereby authorize GastroMedConnect to:
- Release any information necessary to the insurance company regarding my illness and treatments.
- Process claims generated for my examination/treatment.
- Allow a photocopy of my signature to be used to process insurance claims for a period of a lifetime.
- Keep this order in effect until it is revoked by me in writing. We value you as a patient and we are eager to serve you! Our priority is to provide you with the best possible care.
- If you would like to contact our Central Business Office, you may do so at 512-254-8311.
I have read and understand the guidelines and financial obligations as stated above: