A customer journey map is a tool that outlines all the steps of a customer’s journey. With this Customer Journey Map Template from Jotform Tables, you and your team can easily track important customer details in a powerful online spreadsheet — like which step of the journey the customer is on, which team is responsible for the customer, customer feelings, and actions to be taken.

Need to customize this Customer Journey Map Template to better work for your needs? Feel free to add rows or columns, split information into multiple tabs, or switch from spreadsheet view to card or calendar view in a single click. Once the design is good to go, filling out your Customer Journey Map Template is easy — simply enter information directly into the table, or auto-populate the table with the attached form.